Shipping & Returns
Shipping Information
Where We Ship
We currently ship to:
- United States
- United Kingdom
- Canada
- Australia
International shipping to additional countries coming soon!
Shipping Times
Orders are processed within 1-2 business days. Shipping times vary by location:
- United States: 5-7 business days (standard), 2-3 business days (expedited)
- United Kingdom: 7-10 business days (standard)
- Canada: 7-10 business days (standard)
- Australia: 10-14 business days (standard)
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
You’ll receive a tracking number via email once your order ships. Keep an eye on your inbox (and spam folder, just in case!).
Delays
While we do our best to meet estimated delivery times, occasional delays can happen due to customs, holidays, or carrier issues. Thanks for your patience—we promise your merch is worth the wait!
Returns & Exchanges
30-Day Return Policy
Not in love with your order? We accept returns within 30 days of delivery.
Return Requirements:
- Items must be unworn, unwashed, and in original condition
- Original tags must be attached
- Items must be in original packaging
How to Start a Return:
- Email us at hello@itwasneverjustaphase.com with your order number and reason for return
- We’ll send you return instructions and a prepaid shipping label (for US orders)
- Ship your item back within 7 days of receiving instructions
- Once we receive and inspect your return, we’ll process your refund within 5-7 business days
Return Shipping Costs:
- US returns: Free (we provide a prepaid label)
- International returns: Customer is responsible for return shipping costs
Exchanges
Need a different size or style? We’re happy to help! Email us at hello@itwasneverjustaphase.com and we’ll work it out.
Non-Returnable Items:
- Final sale items (marked as such at checkout)
- Items damaged due to misuse or normal wear
Questions?
Reach out through our Contact page—we’re here to help!